Legal

Aurelle respects the privacy of its website visitors, in particular their rights regarding the automatic processing of personal data. We have therefore formulated and implemented a policy regarding full transparency with our customers about the processing of personal data, the purpose(s) and the possibilities to exercise your legal rights in the best possible way.

For additional information on the protection of personal data, please visit the website of the Authority for the Protection of Personal Data: https://autoriteitpersoonsgegevens.nl/nl.

Until you accept the use of cookies and other tracking devices, we do not place non-anonymised analytical cookies and/or tracking cookies on your computer, mobile phone or tablet.

If you continue to visit this website, you accept these terms of use and you accept the use of cookies and other tracking devices, unless we have provided another method for you to accept cookies on our website.

The currently available version of this privacy policy is the only version applicable when visiting our website until a new version replaces the current version.

Article 1 - Definitions

1. Website (hereinafter: "Website", "we" or "us") Aurelle.
2. Controller of personal data processing (hereinafter referred to as "Controller"): Aurelle, established in Amsterdam, the Netherlands, Chamber of Commerce number: 81861273.

Party responsible for processing personal data (hereinafter: "the controller"): Aurelle, established at , Amsterdam, The Netherlands, Chamber of Commerce number: 81861273 .

Article 2 - Access to the Website

Access to and use of the Website are strictly personal. You shall not use the data and information on this Website for your own commercial, political or advertising purposes or for commercial offers, in particular unsolicited electronic offers.

Article 3 - – Making a purchase

By ordering an article from Aurelle, you accept to purchase the article at the indicated price, subject to these conditions. After you have selected the products you wish to purchase, the items will be placed in your shopping basket and you will be guided through the process of placing an order by the instructions on the website. To complete your order and proceed with the purchase of the products, click on the (pay now) button at the end of the ordering process.

Once you have placed your order, we will send you an email confirming your order with a detailed description of the products you have purchased on our website. These emails do not constitute an acceptance of your order on our part.

When we accept your order on the website, an order number is assigned to the order and communicated to you via a confirmation email. If you wish to contact us further, this order number must be used.

Article 4 - Our contract with you

Acceptance of your order occurs when we send you an email notifying you of the shipment of your order. The contract between you and us is formed at the time of this dispatch. We will also issue an invoice at this time and collect the value of your order which will be debited from the payment method you choose with us. If we are unable to accept your order, we will notify you by email and/or telephone using the contact details you provided on the site and we will not charge you for the product. This may be for example because the product is out of stock, because of unforeseen events or because our capacity is exceeded for reasons that we could not reasonably foresee, because you do not meet the eligibility criteria defined by the General Terms and Conditions for placing an order, because we are not authorised to receive your payment, because we have found an error in the price or description of the product or because we are unable to meet a delivery deadline that you have specified.

Article 5 - Website content

All brands, images, texts, comments, illustrations, (animated) graphics, video images, sounds and all technical applications that can be used to operate this website and more generally all components used on this website are protected by intellectual property laws. Any reproduction, repetition, use or modification, in any manner whatsoever, of all or part of it, including technical applications, without the prior written consent of the controller, is strictly prohibited. The fact that the controller may not take immediate action against any infringement shall not be construed as an implied consent, nor a waiver of any right to sue the infringing party.

We will take all reasonable steps to ensure that the descriptions, images and prices of the products appearing on our site are true, accurate and up-to-date. However, please note the following: If you have any questions about the appearance or features of a product you wish to purchase, please contact our customer service department. Images. Product images are shown on our site for illustrative purposes only and do not truly represent 100% of the product you receive. There may be notable differences, particularly with respect to:

(a) Color: While we make every effort to display colors accurately, we cannot guarantee that the color display of a computer device will accurately reflect the color of the products. Your product may vary slightly from these images.

(b) Size: on the website some products appear larger than their actual size, so that we can clearly show the details of the product. They may also be shown in small scale to show the whole item. The scale of your product may vary, please refer to the product dimensions and measurements for an accurate representation of the product size.

(c) Carat weight: the carat weight as expressed on our site for each product is accurate to 2 decimal places. Images used on our site may show products of similar, but not exactly the same carat weight. Personalized Products. Some of our rings can be customized to your size according to your preferences.

When this is the case, you will be shown size options during the ordering process. In the case of customization, we may need to make changes to the original specifications; in which case we will discuss these changes before confirming your order.

Product packaging may vary. Product packaging may vary from the images on our website. Please make sure your measurements are correct. If we adjust the product to the dimensions you have given us, it is your responsibility to ensure that these dimensions are correct. To do this, please refer to our size guide at any time. If you need any help, please contact us.

Article 6 - Delivery

Transport costs. We call upon our specialist partner to deliver our products to you correctly. Delivery costs may vary depending on the delivery address. The delivery costs will be added during the ordering process. Find more information about our delivery charges in our FAQ.

Your order will be delivered on the estimated delivery date as indicated in your order confirmation email, unless circumstances beyond our control prevent us from doing so. If this happens, we will contact you as soon as possible to inform you and give you a new estimated delivery date and bear no responsibility for this. If the delay is significant, you may contact us at hello@aurelle.nl to terminate the contract and receive a refund for any product you have paid for but not received.

Article 7 - – Returns & Cancellation

Each request is handled individually and to the best of our ability. While we hope that your order satisfies you, we will look for alternatives. Please read our return policy carefully to proceed with your request as quickly as possible.

All returns must be made in the original packaging provided with the hygiene seal unbroken. Please ensure that the return is well protected. You have 14 days after receipt of the order to exercise your right of withdrawal on all items. Items must be returned unworn and in perfect condition. Returned items that are damaged, without original packaging, without a seal, dirty or worn may not be accepted and may be returned to the customer at the customer's expense.

Each order is checked and inspected by our packaging team prior to shipment. If you receive an item that is damaged, please contact us within 72 hours.

Earrings can only be returned for hygiene reasons if the seal is unbroken. If you are unsure about an item, please contact us at hello@aurelle.nl so we can help you with your order and give you additional information.

Article 8 - Management of the website

With a view to the proper management of the site, the controller may at any time:

• Suspend, interrupt, reduce or refuse access to the website for a certain category of visitors
• Remove any information that may disrupt the functioning of the website or is in breach of national or international law or internet etiquette
• Make the website temporarily unavailable in order to carry out updates

Article 9 - Responsibilities

1. The responsible party is not liable for any failures, breakdowns, difficulties or interruptions in the functioning of the website causing (temporary) inaccessibility of the website or any of its functionalities. You are responsible for the way in which you connect to our website. You must take all appropriate measures to protect your equipment and data against dangers such as virus attacks on the Internet. Furthermore, you are responsible for which websites you visit and what information you search for.
2. The responsible party is not liable for any legal proceedings brought against you:

• Because of the use of the website or services accessible via the Internet
• For violating the terms of this privacy policy

3. The responsible party is not liable for any damage suffered by you or third parties or your equipment as a result of your connection to or use of the website and you refrain from any (legal) action against the responsible party.
4. If the responsible party is involved in a dispute because of your (mis)use of this website, it has the right to (re)claim all consequential damages from you.

Article 10 - Collection of data

1. Your personal data will be collected by Aurelle.
2. Personal data is any information relating to an identified or identifiable natural person ("data subject").
3. An identifiable natural person is one who can be directly or indirectly identified, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
4. The personal data collected on the website are mainly used by the collector to maintain a (commercial) relationship with you and, if applicable, to process your orders. They are recorded in an (electronic) register.

Article 11 - Your rights with regard to information

1. Pursuant to Article 13(2)(b) of the AVG, every data subject has the right to information about and access to and rectification, erasure and restriction of the processing of their personal data, as well as the right to object to the processing and the right to data portability.
2. You can exercise these rights by contacting us at hello@aurelle.nl.
3. Each request requires a copy of a valid identification document, on which you affix your signature and indicate the address where we can contact you.
4. You will receive a reply from us within one month of your request.
5. Depending on the complexity and the number of requests, this period may be extended to two months.

Article 12 - Legal obligations

1. In the event of a violation of any law or regulation, of which a visitor is suspected and for which the authorities require the personal data collected by the collector, these will be provided to them following an explicit and substantiated request by those authorities, after which this personal data will no longer fall under the protection of the provisions of this privacy policy.
2. If information is required to gain access to certain functions of the website, the responsible party will indicate the mandatory nature of this information when requesting it.

Article 13 - Collected data and commercial offers

1. You may receive commercial offers from the collector. If you do not wish to receive these (any more), please send us an e-mail to the following address: hello@aurelle.nl.
2. Your personal data will not be used by our partners for commercial purposes.
3. If during your visit to our website you come across personal data of other data subjects, you should refrain from collecting, unauthorised use or any other action that infringes the privacy of the data subject(s). The collector is not responsible in these circumstances.

Article 14 - Data retention

The collected data is used and retained for the duration stipulated by law.

Article 15 - Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
- Google
- Facebook
- Twitter
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Article 16 - Cookies

1. A cookie is a small text file which is placed on the hard disk of your electronic device when you visit our website. A cookie contains data so that you can be recognized as a visitor when you visit our website. It enables us to adapt to your wishes and it makes it easier for you to log on to our website. When visiting our website we inform you about the use of cookies. By continuing to use our website, you accept its use, unless we ask for your permission in another way. Your consent is valid for a period of thirteen months.
2. We use the following types of cookies on our website:

• Functional cookies: such as session and login cookies to collect session and login data.
• Anonymised analytical cookies: to obtain information about visits to our website, such as visitor numbers, popular pages and topics. This enables us to tailor our communications and information to the needs of our visitors. We cannot see who visits our sites or from which personal device the visit took place.
• Tracking cookies: such as advertising cookies that are intended to show relevant advertisements. By using these cookies, we can derive your personal interests. This enables (other) organisations to show you targeted adverts when you visit their website. Tracking cookies enable profiling and treat different categories of people when targeting advertisements. Tracking cookies usually process personal data.

3. Specifically, we use the following cookies on our website:

Google Adwords (tracking cookie)

4. When you visit our website, cookies from the controller and/or third parties may be installed on your equipment.
5. For more information on the use, management and deletion of cookies for each electronic device, we invite you to consult the following link: https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/internet-telefoon-tv-en-post / cookies # faq

Article 17 - Images and products offered

You cannot derive any rights from the images that accompany a product offered on our website.

If we are unable to fulfill your order after our order confirmation, we will contact you by e-mail or telephone to inform you of this. Please see the returns policy below.

We will try to keep our website as up to date as possible, but cannot guarantee that a particular item will always be available. If we are unable to deliver an item, we will release the money in your account for the purchase.

Article 18 - Applicable law

Dutch law applies to these conditions. The court in the district where the collector has its registered office has exclusive jurisdiction over any disputes concerning these conditions, except where a statutory exception applies.

Article 19 - Contact

For questions, product information or information about the website itself, please contact the customer service department, hello@aurelle.nl.